LAQ Support



1. Failed delivery
2. Duplicate purchases
3. Refunds

4. Texture issues
5. Fitting prim items
6. Review copies
7. Gift a friend
8. Shape info
9. Custom work
10. Copyright infringements
11. Vendor offers
12. Business proposals
13. Skin RGB
14. Avatar lighting tutorial
15. Buy seperate items
16. Appliers
17. Inworldz


If your problem is not listed here, you are welcome to use the web form below to contact us. Please make sure your name and email is spelled correctly. We will get back to you asap!


Form Object

s
1. Failed delivery

Please log in at www.secondlife.com and go to Account Summary > Transaction History. Find the purchase of the lost item. Copy and paste the info into a notecard, and send the notecard to the designer. Your lost purchase will be delivered as soon as possible!

Click here if you are not familiar with checking transactions/making notecards and need more
help!

2. Duplicate purchases

If you bought the exact same item twice, please log in at www.secondlife.com and go to your transactions history. Find both purchases. Copy and paste the transaction info into a notecard and send to the designer. You will be refunded for one of the purchases as soon as possible!

Click here if you are not familiar with checking transactions/making notecards and need more help!

3. Refunds

All LAQ products are No Transfer, which means they can not be returned to the creator. Therefore, we do not offer any refunds or exchanges. Please be careful when you click on things and try our free demos, to make sure you buy the things you want.
We only offer refunds when:
- You bought the exact same item twice(see FAQ2).
- There is a problem with an item that is not visible in the demo.
We do not offer refunds for:
- Accidental purchases.
- Products that are intact and correct.

a

4. Texture issues

Click the link for solution!

a

5. Fitting prim items

Click the link for solution!

6. Review copies

If you want to blog our products, send us a notecard with your name, blog URL and any other info you may want to add. Please also state the name of the item you want to blog, so we know that you will like what we send you. To keep things manageable for us, we unfortunately can not accept all requests.

7. Gift a friend

You can gift our items that are listed on marketplace:

We do not have a gifting service for the products that are not listed there.

8. Shape Info

The shapes that are worn in the Glow skins ads are available in the same store. Underneath the shapes you can pick up a notecard with all the info about what shapes etc are worn in the ads. The Essential skin line have included the shapes with the skin purchase. Please always make sure you demo the shapes before purchase, to make sure you like how the shape looks in-world.

9. Custom work

LAQ does not do any custom work for individual avatars, everything we create will be sold at our store. But we do find it very inspiring to hear what you would like us to create in the future! We have a "Feedback" box in our store, so feel free to send drop a notecard with your suggestions there! If you can include pictures, it will be helpful too. We can not guarantee that we will reply or fulfill all requests, but please be sure that it is being very appreciated!

10. Copyright infringements

If you see any LAQ products being sold anywhere else than our store, please send the landmark to: Winter DiPrima.

11. Vendor offers

We are flattered you want us to join your mall! But for simplicity, we have decided to only sell our products within the stores on our islands.

12. Business offers

Due to lack of time, we are not looking to take on new business proposals.

13. I need the RGB from my skin.

Click the link for solution!

14. Lighting tutorial

Click the link for solution!

15. Buy seperate items

Items that are sold in packs in our stores, can not be purchased separately.

16. Appliers, usage and problems

Click the link for solution!


17. Inworldz

We do not have any current business inside Inworldz and do not have any plans at the moment
to have any activity there.