SUPPORT
If you have a question about one of our products, it might be answered below!
You can also ask your question in our 24h live support group: LAQ updates
Or contact our store manager: Risa Bright
- Redelivery
If you did not receive the product you bought, please visit the redelivery terminal at out stores entrance. Click on the terminal and you will be taken to to the redelivery website.
- Duplicate purchase
If you bought the exact same item twice, please contact Risa Bright. You will be refunded for one of the purchases as soon as possible.
- Refunds
All LAQ products are No Transfer, which means they can not be returned to the creator. Therefore, we do not offer any refunds or exchanges. Please be careful when you click on things and try our free demos, to make sure you buy the things you want.
We only offer refunds when:
- You bought the exact same item twice.
- There is a problem with an item that is not visible in the demo.
We do not offer refunds for:
- Accidental purchases.
- Change of mind.
- Shadow on eyeshadow layer 3
The eyeshadow layer 3 has a slight shadow, to reduce glitching with the eyefx layer. If the shadow bothers you, please turn the opacity down to zero. We will leave this imperfection of the HUD as it is, until our transition to baked on mesh.
- Animations get stuck/twitching
This is a glitch that occurs when your avatar is wearing an attachment with an ankle lock script in it. Please check if your avatar has any body locking attachments and remove those. The 3.0 heads and later does not have this glitch, so please try getting a new copy from redelivery terminal.
If you have a question about one of our products, it might be answered below!
You can also ask your question in our 24h live support group: LAQ updates
Or contact our store manager: Risa Bright
- Redelivery
If you did not receive the product you bought, please visit the redelivery terminal at out stores entrance. Click on the terminal and you will be taken to to the redelivery website.
- Duplicate purchase
If you bought the exact same item twice, please contact Risa Bright. You will be refunded for one of the purchases as soon as possible.
- Refunds
All LAQ products are No Transfer, which means they can not be returned to the creator. Therefore, we do not offer any refunds or exchanges. Please be careful when you click on things and try our free demos, to make sure you buy the things you want.
We only offer refunds when:
- You bought the exact same item twice.
- There is a problem with an item that is not visible in the demo.
We do not offer refunds for:
- Accidental purchases.
- Change of mind.
- Shadow on eyeshadow layer 3
The eyeshadow layer 3 has a slight shadow, to reduce glitching with the eyefx layer. If the shadow bothers you, please turn the opacity down to zero. We will leave this imperfection of the HUD as it is, until our transition to baked on mesh.
- Animations get stuck/twitching
This is a glitch that occurs when your avatar is wearing an attachment with an ankle lock script in it. Please check if your avatar has any body locking attachments and remove those. The 3.0 heads and later does not have this glitch, so please try getting a new copy from redelivery terminal.